Does our tour start when we reach meeting point or when we enter the museum/site?

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    Mark Lowell

    If we happen to be running late for our tour (since we booked an early morning one) how can I get ahold of the guide? Will I see his/her contact details on the confirmation email?

    thanks

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    Customer Support Team

    Hi Mark. Thank you for your interesting question. We always advise our guests to meet their guide at their hotel or accommodation to make sure you easily find each other. If you prefer to meet at the site instead this can be selected on your booking options (or you can send us an email separately) and your guide will be waiting for you at the meeting point. In this case when you make the booking remember to fill up your personal details with your telephone number so your  guide will give you a call in case he/she does not see you at the meeting time. If it happens that you run late, please call our office (0039) 06 45503948 and we will put you in touch with the guide. We prefer to not hand out private information such as a guide personal phone number before our guides meet their guests. This is for privacy reason.

    For almost every tour there is not much of a difference for later starts, however, we advise everyone interested on an early bird to try their best to arrive on time at the meeting point otherwise the whole reason of having an early bird would be jeopardised. We remind you the an Early Bird experience makes sense because it does happen one hour before the Museums open to the general public.

    We hope this has been helpful, and we hope to see you soon in Rome.

    Ciao,

    Eyes of Rome Team

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